faq

What is a Happy Box? 

Happy Boxes are made of natural brown kraft, wrapped in our signature colored yarn and sealed with the logo. Inside every box, the recipient will be greeted with bold colors and a custom happy card specific to the occasion. 

Do all items purchased on the site come in a Happy Box? 

No. Individual items purchased through the Marketplace will ship in a standard eCommerce box or a padded shipping envelope. If you select Store Pickup for your marketplace items, your merchandise will be in a shopping bag.

What if I'm shipping my Happy Box and I want to include a greeting card or a gift tag?

We would be happy write a personal message on a tag or greeting card. You can select this option during checkout.

Do you provide packing slips or receipts in the Happy Box?

No. We will not include pricing or packing slips with the Happy Box because we are assuming it is a gift. You will receive an email receipt as documentation of your order. 

Can I add my own items to a Happy Box? 

If you have an item you would like to include in one of our pre-assembled boxes or a build-your-own box, we would be happy to accommodate you. Just email us at happyhq@happydsm.com.

Can I add wine and spirits to my Happy Box?

Local pickup customers can add wine and spirits to their Happy Box. IMPORTANT: Happy DSM cannot ship, sell or distribute alcohol. Please email Amy at happyhq@happydsm.com to discuss options for adding wine and spirits to your Happy Box. 

What if I don't want my items in a Happy Box? 

No problem. Just leave a note during the checkout process. 

What happens when I create an account?

Customer accounts are optional. Creating an account will allow you to easily access your order history and current order status. On future orders, information such as your address will be pre-filled during checkout. We do not store your credit card information.

What is your shipping policy?

Please click here to review our shipping policy.  

Can I pick up my order? 

Yes! We love local pickup! You can schedule your pickup time during checkout. 

What are your Happy HQ hours? 

Store hours are posted on the homepage of the website. Generally we are open Monday- Friday 10am - 5pm and Saturdays 10am - 4pm. During the checkout process, you will have the option to select the date and time for your package pickup. 

How quickly can I pick up my package? 

I ask for 2 hours notice to prepare a package. If you need it faster, send me a message or call the shop at 515-360-3669/

What if I need my Happy Box ASAP? 

We will do our best to try and accommodate you. Send an email to happyhq@happydsm.com and someone will reach out for details. 

Can I come to the Happy HQ to view product and make a purchase? 

Yes! We love it when people shop in the store. We are open Monday- Friday 10am - 5pm and Saturdays 10am - 4pm. **Hours may vary seasonally. Updates will be posted on the homepage. 

Can you help with Corporate Gifting? 

Yes. Please click here to learn more. 

Can I ship to multiple locations? 

You will have to place separate orders if you plan to ship to multiple locations. 

Can I ship some of my items and pick up the rest? 

Yes you can - but you will have to place separate orders. All of your pickup items can be handled in one transaction. Item(s) you would like to ship will need to be ordered separately. 

Will you offer my product in your Happy Boxes?

We are always looking for new products that align with our brand. Please email your product information to happyhq@happydsm.com. 

How do you handle Returns & Exchanges? 

All sales are final at Happy DSM. We don’t accept returns, exchanges or cancellations.